Cause
The operation requires that the shard is registered with at least one Global Service Manager (GSM). The shard may not register with a GSM if: a GSM is not up, the shard is not on the valid node checking for registration (VNCR) list, or the shard cannot reach the GSM listener port.
Action
Check if a shard is registered with a GSM using the command 'gdsctl validate'. If the shard is not registered, do the following:
- Check that at least one GSM is up.
- Use the command 'gdsctl config vncr' to check that the shard's
hostname or IP address is added to the VNCR list.
- Ensure that the shard can reach the GSM listener port. Use the
command 'gdsctl validate -validate_network' to check network connectivity.